Polaroid customer support for warranty service is a joke.
Nearly two months ago, which was two months before the warranty expired for my FLM3732 LCD television, the television stopped turning on. One would think it would be a simple process to get Polaroid to honor their warranty on their products, but thus far, it has not as easy as it should be.
I’m on my 15th call into the support and have faxed the receipt to them 6 times (with confirmation from the machine). They have yet to call me to inform me of any status and they do not have any info on the receipts that I have faxed, each time I call. They have verified the fax number is correct several times. To top it off, each time when you send a fax, they ask you to wait two business days before calling back. They won’t verify it has been received and they insist they must wait until the receipt has been entered into the system before doing anything.
It seems at this rate I’ll never have the unit repaired and should just ditch Polaroid and swear them off for good.
